Shipping policy

Effective date: August 28, 2026

This Shipping Policy explains how Rooms Enjoy processes and delivers orders placed through roomsenjoy.com.

Where We Ship

Rooms Enjoy ships only to destinations for which an available shipping option is displayed at checkout. Enter your complete delivery address at checkout to see whether delivery is available for your order.

Shipping Options and Charges

Available shipping methods and any shipping charges are shown at checkout before you submit payment. Review the delivery address, selected method, and total carefully before placing your order. If an order is sent in separate packages, Rooms Enjoy will not add a shipping charge solely because the order was split.

Order Processing

Processing begins after an order is accepted and payment is authorized. An order confirmation means that we received your order; it is not a shipping confirmation. Address verification, payment review, inventory availability, and other order checks may affect dispatch. When tracking is available, shipping updates will be sent to the email address provided with the order.

Delivery Estimates

Any processing or delivery date shown at checkout, in an order update, or by a carrier is an estimate unless Rooms Enjoy expressly states in writing that it is guaranteed. Carrier transit times generally do not include order-processing time. Delivery may take longer during holidays, high-volume periods, severe weather, carrier disruptions, customs processing, or events outside our reasonable control.

Multiple Packages and Fulfillment Locations

Rooms Enjoy is a retailer of sourced home-organization and smart-living products. Items may be fulfilled from different locations or by independent fulfillment partners, so products from the same order may arrive separately and may have different tracking numbers.

Delivery Addresses and Address Changes

You are responsible for providing a complete and accurate delivery address, including any apartment, unit, access, or postal-code details. Contact us immediately if you notice an error. We will try to help, but we cannot guarantee an address change or cancellation after processing begins, and an address generally cannot be changed after shipment.

If a package is returned because the address was incomplete or incorrect, or because it was refused or unclaimed, contact us for assistance. Additional shipping charges may apply to an approved reshipment where permitted by law.

International Orders, Duties, and Taxes

For international destinations available at checkout, import duties, taxes, brokerage fees, or other destination charges may apply. Checkout will indicate when such charges are included or collected. Otherwise, the recipient may be responsible for charges assessed by the destination country, subject to applicable law. Customs processing may delay delivery.

Late, Lost, or Delivered-but-Missing Packages

If tracking has not updated for an unusual period, or a package is marked delivered but cannot be located, check the delivery area, household members, neighbors, and any carrier notice, then email us. We may ask you to confirm the address and help open a carrier or fulfillment investigation. Any remedy will be provided in accordance with applicable law and the circumstances of the order.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, follow our Refund Policy and contact us within 7 calendar days after delivery with your order number and the requested photos. Do not send an item back unless we provide written instructions.

Cancellations

Cancellation requests are not guaranteed because orders may enter processing quickly. An order cannot be canceled after it has been submitted for fulfillment or shipped.

Changes to This Policy

We may update this Shipping Policy by posting a revised version on this page. Changes apply from the effective date shown and do not retroactively alter an order already accepted unless required by law.

Contact

For shipping or delivery questions, email harmontyler@principleworks.cc. Include your order number when contacting us about an existing order.